Shipping & Returns
Everything you need to know about how we deliver your orders and our return process.
Shipping Information
Processing Time
Orders are processed within 1–2 business days after payment is confirmed. You will receive an email notification when your order ships.
Delivery Times
Standard shipping: 5–7 business days. Expedited shipping: 2–3 business days. Delivery times are estimated and may vary based on location and carrier conditions.
Shipping Costs
Shipping costs are calculated at checkout based on your order total and destination. Orders over $50 qualify for free standard shipping within the continental United States.
Shipping Area
We currently ship to addresses within the United States, including Alaska and Hawaii. International shipping is not available at this time.
Return Policy
30-Day Returns
We accept returns within 30 days of delivery for most items. Products must be unused, in their original condition, and in the original packaging.
How to Return an Item
To initiate a return, sign in to your account and navigate to your order history. Select the order and item you wish to return and follow the on-screen instructions. You can also contact our support team for assistance.
Refunds
Refunds are processed within 5–10 business days after we receive and inspect your return. The refund will be credited to your original payment method.
Non-Returnable Items
Certain items such as perishable goods, personalized products, and items marked as final sale are not eligible for return. Please check the product listing for details.
Need help with a shipment or return?
Contact us at info@souqamericaonline.com or call +1 888-666-8545.
